Privacy Policy

1. Introduction

At Hama Tourism, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website, use our services, or communicate with us. By accessing our services, you consent to the terms and practices described in this policy.

2. Information We Collect

We collect various types of information to provide you with a seamless travel experience. This includes but is not limited to:

2.1 Personal Information

Full name

Date of birth

Gender

Nationality

Contact details (email, phone number, address)

Passport details (for visa processing)

Emergency contact information

2.2 Financial Information

Credit/debit card details (processed securely through third-party payment gateways)

Billing address

Transaction history

2.3 Travel Details

Flight and hotel booking details

Travel itinerary

Preferences for customized packages

2.4 Technical Information

IP address

Device information (browser type, operating system)

Cookies and tracking technologies

Location data (if enabled on your device)

3. How We Use Your Information

We use your personal data for the following purposes:

Booking and Reservations: To process tour packages, flight bookings, and hotel reservations.

Visa and Documentation Services: To facilitate visa applications and travel-related documentation.

Customer Support: To respond to inquiries, provide assistance, and improve customer service.

Marketing and Promotions: To send promotional offers, newsletters, and travel updates (you can opt out at any time).

Personalization: To tailor travel recommendations based on your preferences.

Legal Compliance: To meet regulatory requirements, prevent fraud, and enhance security.

4. Sharing and Disclosure of Information

Hama Tourism does not sell or rent your personal data to third parties. However, we may share your information with:

Service Providers: Airlines, hotels, and visa processing agencies to complete your travel bookings.

Payment Processors: Secure third-party gateways for processing transactions.

Government and Regulatory Authorities: When required by law or for immigration purposes.

5. Data Protection and Security

We implement robust security measures to safeguard your personal information, including:

Encryption: Secure Socket Layer (SSL) encryption for online transactions.

Restricted Access: Only authorized personnel can access sensitive data.

Regular Audits: Periodic security reviews to prevent unauthorized access.

6. Retention of Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy. This may include retaining data:

As required by legal obligations

For resolving disputes and enforcing agreements

To provide ongoing services and customer support

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us analyze website traffic, personalize content, and remember user preferences. You can manage cookie settings through your browser options.

8. Your Rights and Choices

As a user, you have the following rights regarding your personal data:

Access: Request a copy of the personal information we hold about you.

Correction: Update or correct any inaccurate details.

Deletion: Request the deletion of your data where applicable.

Marketing Preferences: Opt-out of promotional communications at any time.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of third-party sites, and we encourage you to read their policies before sharing any personal information.

10. Changes to This Privacy Policy

Hama Tourism reserves the right to update this Privacy Policy periodically. Any significant changes will be communicated via email or posted on our website.